Artificial intelligence caters to the changing requirements of businesses with its excellent technical concepts. And the updating trends of this technology is responsible for its place in Gartner’s top technological trends for 2020.
Moreover, Chatbots: How AI Helms Growth of Businesses Articles the increasing practice of these solutions enables an exquisite user experience that gives a boost to business growth and helps increase revenues. Also, the higher security constraints implemented in these solutions is one of the crucial reasons businesses are favoring this technology.
Chatbots For Businesses: The Purpose It Serves
Chatbots are made up of two words, chat and robot. Chatbots basically serve the purposes that relate to customer support. As customers of today ask for excellent support throughout the time, businesses have to pay attention to their changing demands and deliver support.
But chatbots can ease up the load from their shoulders by providing a way to helm excellent customer support. Chatbots are programmed to serve users by answering their queries from the installed answers and deliver a human-like experience. And the increasing popularity of chatbots in business solutions is undoubtedly becoming an example of excellent implementation of this concept.
Types Of Chatbots
Based on the intelligence they are programmed to deal with, chatbots can be divided into two types:
Basic chatbots: answer a finite set of queries of users that have already been fed in their system. These chatbots are programmed using the keywords Related to AI tools and regular expressions that let a chatbot understand the user queries and respond accordingly.
Smart chatbots: use the concepts of machine learning to learn from user behavior and queries to provide quick replies. These chatbots can evolve as they store the user queries and the answers that users found useful to understand the appropriate response from the finite set it is fed with.
Benefits Of Using Chatbots In Business Solutions
Businesses of today are considering the popularity of chatbots among millennials as a driving source of its increased use. However, there are many benefits a chatbot can offer than just the popularity and touch of modern technology.